Refund Policy

1. Free Trial

Zinlight Academy offers a 7-Day Full Access Free Trial.

The free trial:

• does not require a payment card;
• does not automatically convert to a paid membership;
• does not automatically charge the user when the trial ends.

Because no payment is taken for the free trial, there is ordinarily no payment to refund when the trial expires.

2. Paid Memberships

Zinlight Academy currently offers:

• Nigeria Monthly;
• Nigeria 90-Day;
• International Monthly;
• International 90-Day memberships.

Refund requests apply only to payments actually received for paid memberships.

3. General Refund Principle

Purchasing a Zinlight Academy membership provides access to digital educational services.

However, we will review legitimate refund requests fairly, including where there is:

• a duplicate payment;
• an incorrect charge;
• payment taken but membership access was not activated;
• a billing or technical error attributable to Zinlight Academy;
• another circumstance where a refund is required by applicable law.

4. Duplicate Payments

If the same membership payment is accidentally charged more than once for the same intended purchase, the duplicate payment may be refunded after verification.

The user may be asked to provide:

• account email address;
• payment reference;
• transaction date;
• amount paid;
• any other information reasonably necessary to identify the transactions.

We will not require unnecessary financial information.

5. Payment Made but Access Not Activated

Where payment is successfully completed but the corresponding membership is not activated because of a verified technical or payment-integration problem, Zinlight Academy will first attempt to restore the purchased access.

If access cannot reasonably be restored, a full or appropriate partial refund may be offered.

A temporary delay that is resolved promptly does not automatically create a right to a refund.

6. Technical Problems

A refund will not ordinarily be issued solely because of a minor or temporary technical problem that can reasonably be corrected.

If a serious technical defect prevents meaningful use of the paid service for a substantial part of the purchased membership period and Zinlight Academy cannot reasonably restore access, we may provide one or more appropriate remedies, which may include:

• restoring access;
• extending the membership period;
• providing replacement access;
• issuing a partial refund;
• issuing a full refund where appropriate.

The remedy will depend on the circumstances.

7. Monthly Memberships

Monthly memberships may be recurring where this is stated during checkout.

Cancelling a recurring monthly membership normally stops future renewal according to the applicable billing arrangement.

Cancellation does not ordinarily create a refund for a membership period that has already begun and for which access has been provided.

If a renewal payment was taken because of a verified billing error or after a cancellation that should already have taken effect, the payment will be reviewed for refund.

8. 90-Day Memberships

A 90-day membership is generally a fixed-duration purchase.

Once the membership has been activated and access provided, the payment is not ordinarily refundable simply because the user chooses not to continue using the service during the remaining membership period.

Legitimate billing errors, duplicate charges, failed activation and applicable statutory rights remain unaffected.

9. Change of Mind

Except where required by applicable law or where Zinlight Academy expressly agrees otherwise, refunds are not ordinarily provided because:

• the learner loses interest;
• the user does not use the service frequently;
• the user changes their mind after purchasing;
• the learner’s school schedule changes;
• the learner already knows some of the content;
• the user forgets to cancel a recurring membership before a valid renewal;
• the user expects a particular academic result that was never guaranteed.

The free trial is provided so that prospective users can explore the platform before committing to a paid membership.

10. Academic Results

Zinlight Academy does not guarantee particular examination scores, grades, scholarships, school admission or other academic outcomes.

A learner not achieving a desired result does not by itself create a right to a refund.

11. Expired or Unused Membership Time

Unused time within an active or expired membership is not automatically convertible into cash or refundable credit.

Where exceptional circumstances exist, Zinlight Academy may consider an extension or another reasonable remedy, but this is not guaranteed.

12. Account Suspension or Misuse

A refund will not ordinarily be available where access is suspended or terminated because of serious misuse, fraud, attempted unauthorised access, deliberate platform abuse or another material breach of the Terms & Conditions.

This does not remove any rights that cannot legally be excluded.

13. Refund Requests

To request a refund, contact Zinlight Academy through the Contact Us page.

Please provide enough information for us to identify the payment, such as:

• the account email address;
• payment date;
• amount;
• transaction reference where available;
• brief explanation of the issue.

Do not send passwords, PINs, full payment-card numbers or other unnecessary sensitive financial information.

14. Review of Requests

Refund requests are reviewed individually.

Submitting a request does not automatically mean that a refund will be approved.

We may:

• verify the payment;
• review membership activation;
• check whether access was provided;
• examine relevant technical records;
• request reasonable additional information;
• determine whether another remedy would appropriately resolve the issue.

Where a refund is required by applicable law, this policy does not override that right.

15. Approved Refunds

Where a refund is approved, it may be issued as a full or partial refund depending on the circumstances.

Where possible, refunds will normally be processed through the payment channel or provider used for the original transaction.

16. Refund Processing Time

Zinlight Academy will seek to initiate an approved refund within a reasonable period after approval.

The time taken for the money to appear in the customer’s account may depend on the payment provider, bank, currency and payment method.

In some cases, processed refunds may take several business days to reach the customer.

Zinlight Academy cannot guarantee the exact bank-processing time after an approved refund has been successfully submitted to the payment provider.

17. Payment-Provider Charges

Payment processors may apply transaction-processing charges.

Whether such charges are recoverable depends on the payment provider and applicable circumstances.

We will not charge a customer an additional refund fee unless this is lawful, clearly disclosed and applicable to the particular transaction.

18. Chargebacks and Payment Disputes

If you believe a payment was unauthorised or incorrectly charged, please contact Zinlight Academy promptly so that we can investigate.

Submitting a fraudulent or knowingly false chargeback may result in account restriction and appropriate action.

Nothing in this section prevents a customer from exercising legitimate rights with their bank, card issuer or payment provider.

19. Changes to This Refund Policy

We may update this Refund Policy when our membership structure, payment arrangements, legal obligations or business practices change.

The latest version will be published on this page with an updated revision date.

Changes will not be used to remove mandatory legal rights that already apply to a completed transaction.

20. Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict or override rights that users have under applicable consumer-protection law.

Where applicable law requires a refund or another remedy, those legal rights will apply regardless of any narrower wording elsewhere in this policy.