REFUNDS & RETURNS POLICY

Welcome to Zinlight Academy (“we,” “us,” or “our”). We offer memberships for online quizzes (the “Services”) through our website, academy.zinlight.com (the “Website”), owned and operated by Zinlight Ventures. This Refunds and Returns Policy explains our policies with respect to refunds and returns of the Services purchased through our Website.

1. Digital Products

Given the nature of digital products, which can be downloaded, streamed, or consumed instantly, we generally do not offer refunds for the Services purchased on our Website. All purchases of our digital products are final and non-refundable.

2. Exceptional Circumstances

We understand that there may be exceptional circumstances where we might need to reconsider and offer a refund. These may include:

  • Technical issues: If you experience technical problems accessing the quizzes or the Website and we are unable to resolve them.
  • Product misrepresentation: The product description was misleading or did not fully represent the features of the membership.

These are at our sole discretion and any requests for refund under exceptional circumstances must be made within 7 days of your purchase.

3. Process to Initiate a Return

To request a refund, please email us at academy@zinlight.com with the subject line “Refund Request – Your Name” and include the following details in the email:

  • Your Name
  • Your Email Address
  • Date of Purchase
  • Reason for the refund request
  • Any supporting evidence (for instance, screenshots demonstrating technical issues)

4. Review Period

Upon receiving a refund request, our team will review it within 5-7 business days. During this period, we may reach out to you for additional information.

5. Refund Method

If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

6. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us:

  • By visiting this page on our website: Contact

This policy is effective as of Tuesday, June 27, 2023.

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